Mission
Our mission is to provide safe emergency transportation to people with medical support needs while providing exceptional customer service.
Since its creation, Brewster Ambulance Service has been a family-owned and operated industry leader offering exceptional, high-quality care on which communities and patients rely and trust. We understand the personal and medical needs of patients and their families, and whether responding to an emergency or transporting a patient to and from an appointment, Concierge Medical Transport offers on-time service, top EMS professionals and world-class care.
OUR GUIDING PRINCIPLES INCLUDE:
Treat every individual with dignity and professional courtesy
Provide the necessary medical support to maintain patient status and comfort during transport: do no harm
Utilize the most advanced and appropriate clinical equipment that best serves our customers and communities
Understand a patient’s need for sensitivity and discretion
Express the highest customer service at every opportunity
Dispatch properly equipped vehicles maintained to predefined levels of reliable performance which adhere to all State and Federal safety and maintenance regulations
Empower and engage our team by providing opportunities for career growth, education and the ability to contribute to the company’s success
Make the company’s objectives clearly communicated and understood throughout the organization
Partner with customers to provide continuous feedback for improvement in quality, price and service
Create new opportunities for community outreach that include educating the public on proper use of emergency response practices such as CPR and automated external defibrillators (AEDs)
Be stewards of the Brewster brand and over a century of serving the area by continuing to provide medical transport excellence and quality customer service with compassionate care